Resolved -
Authentication services have been stable for the last hour or so. The Uhub team have reverted configuration back to our normal settings. If you have any issues past this point, please contact Uhub support with specifics and we can assist.
Aug 23, 21:49 UTC
Monitoring -
Our IT provider has identified the authentication issue and a fix is currently in place. We are seeing a drop in failed logins but are continuing to monitor. After we are satisfied the authentication has stabilized we will need to revert the configuration which may cause a short disruption in access, but should resolve quickly.
If you have attempted to login during this time it is possible that the login service is working but your account may be locked. If you believe you are using your correct password and still cannot get log in please contact Uhub support.
Aug 23, 20:19 UTC
Update -
While the primary issue is being identified, we are implementing a fallback approach to minimize impact in the meantime. While this change synchronizes through the platform there may be some temporary loss of group memberships which may impact access.
Aug 23, 19:02 UTC
Investigating -
We are currently aware of an issue with regards to authentication for some users. We are investigating and will report back as soon as we can.
Aug 23, 17:25 UTC
Resolved -
The vendor has pushed through a fix to resolve this issue. All impacted users should be restored to their previous email address.
Aug 23, 17:05 UTC
Identified -
The Uhub team have identified a small subset of users whose email addresses/usernames may have been incorrectly changed in the infrastructure that Uhub relies on in the last 12 hours.
Users may not be able to login correctly using their usual username/password and some functionality like boards/filters that reference specific users may not function as expected.